1.    Verify that the latest version of your video cardÆs proprietary driver is properly installed on your system.

• Video card and computer system manufacturers are constantly updating their video card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your video card driver recently, you may want to consider doing so to ensure that your system runs all programs with optimum performance.

2.    Maximize the available free memory

• Exit all programs that appear in the Task List and disabling any utilities that load at startup. Programs that run in the background, like anti-virus programs, screen savers, energy savers, or other programs that may not appear to be open, can activate when you are installing or running the program and lock up the system or take away system resources.

3.    Lower the Hardware Acceleration setting

• If the problem continues, lower the Hardware Acceleration setting within the Advanced Graphics Settings window in the Performance tab of System Properties. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings until the problem is resolved. If the error cannot be eliminated, restore your original setting and contact your hardware manufacturer.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.